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Frequently Asked Questions

Find answers to the most common questions about our offshore accounting services, dedicated teams, engagement models, pricing, security, and client onboarding.

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Trust & Safety

Security & compliance FAQs

All access runs through encrypted VPN sessions on monitored infrastructure; no client file is ever stored on a local offshore device.

Yes — every team member signs an NDA and a data-handling agreement before they're granted access to any client file.

Beyond NDAs, we enforce role-based access controls, activity logging, and a documented offboarding process that revokes access the moment an engagement or team member changes.

Our infrastructure and workflows are aligned to SOC 2-style controls covering access management, encryption, and audit logging — reviewed on a recurring basis.

Through encrypted client portals and secure cloud platforms only — we never accept files over unsecured email or personal file-sharing links.

Yes — we work directly inside your existing secure platforms (QuickBooks Online, Xero, Sage Intacct, SharePoint, etc.) rather than exporting data to unmanaged local copies.

Engagement Models

Offshore solutions FAQs

A named group of accounting professionals who work exclusively for your firm year-round — not a rotating pool shared across other clients.

A fully branded delivery model where our team works entirely under your firm's identity — your clients never know the work was prepared offshore.

Short-term staffing that scales your capacity through filing deadlines, then scales back down once the season ends — no permanent hiring required.

A full-time equivalent hire — a dedicated professional who works your hours exclusively, priced like an in-house employee without the recruiting or payroll overhead.

It depends on your volume and seasonality — most firms start with Seasonal Support or a single FTE, then move to a Dedicated Team as volume grows. A discovery call will point you to the right fit.

Yes — firms regularly move from a single seasonal resource to an FTE, and from an FTE to a full Dedicated Team, usually within days of approval.

What We Do

Services FAQs

Yes — individual, business, and multi-state returns across QuickBooks, Drake, UltraTax CS, Lacerte, CCH Axcess, GoSystem, and OneSource.

Yes — day-to-day bookkeeping, reconciliations, and monthly close for clients of any size or industry.

Yes — invoice processing, approval routing, and vendor payment support through platforms like Bill.com.

Yes — monthly, quarterly, and year-end financial statements and management reports built to your firm's format and standards.

QuickBooks, Xero, Sage Intacct, Drake, UltraTax CS, Lacerte, CCH Axcess, Bill.com, GoSystem, and OneSource, among others.

Yes — year-end close, adjusting entries, and support preparing your clients' books for tax filing.

Costs

Pricing & billing FAQs

Pricing depends on your engagement model, volume, and the mix of services required — a discovery call gets you a firm quote within days.

No — your quote covers the full scope discussed on your discovery call; any change in scope is agreed with you before it's billed.

Yes — many firms start with a single seasonal or FTE resource before expanding into a full Dedicated Team.

Yes — add accountants, tax specialists, or bookkeepers as your volume grows, usually within days.

Bank transfer and major credit cards, billed on the cadence agreed in your engagement contract.

Yes — larger or multi-service engagements are quoted individually based on volume and complexity.

How It Starts

Onboarding process

01

Discovery Call

A free call to understand your firm, volume, and current pain points.

02

Requirement Discussion

We map your software stack, review standards, and seasonal workload in detail.

03

Proposal

You receive a scoped proposal with pricing and the engagement model that fits your volume.

04

Agreement

Terms are finalized and signed before any team allocation begins.

05

Team Allocation

You interview and approve every professional before they start on your account.

06

Secure Onboarding

Access is provisioned on encrypted, monitored infrastructure — nothing local.

07

Project Kickoff

Your team begins work on the cadence and review workflow you've set.

08

Continuous Support

Year-round coverage from the same team, season after season.

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